Draft prepared for Daniyal Enterprises. Please have it reviewed by a qualified legal professional before relying on it.
Because eBooks are delivered instantly and can be read immediately, we do not generally offer refunds for change of mind once a book has been accessed or downloaded. However, your rights under applicable consumer law are not affected, and we will refund in the situations below.
You are eligible for a refund if
- Duplicate payment — you were charged more than once for the same order.
- Incorrect charge — you were charged an amount different from the price shown at checkout.
- Failed delivery — payment was taken but the book did not reach your library and we cannot fix this within a reasonable time.
- Inaccessible or defective file — the file is corrupted, unreadable or materially incomplete and we cannot provide a working version.
- Not as described — the book materially differs from its description (for example, wrong language or title).
- Unauthorised transaction — subject to verification.
- Any other case where a refund is required by law.
How to request
Open a request from Account → Help & refunds (or email info@ekitab.in) within 14 days of purchase, with your order number and a short description. We aim to respond within 2 business days.
How refunds are paid
Approved refunds go back to the original payment method through our payment partner, usually within 5–7 working days. Access to refunded titles is removed from your library. A credit note is issued where applicable.
Cancellation
Unpaid orders can be abandoned at any time — nothing is charged. Paid orders are fulfilled instantly and are covered by this refund policy.