Privacy Policy

Website: eKitab
Effective Date: 22 October 2026
Website URL: [https://ekitab.in/]
Contact Email: [Marketfanda@gmail.com]

1. Introduction

Welcome to eKitab.

At eKitab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, purchase digital products, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Billing address
• Account registration information
• Order and purchase history
• Payment transaction references and payment status
• IP address, browser information, and device information
• Website usage information and cookies
• Customer support communications

We do not intentionally collect or store complete credit card numbers, debit card numbers, CVV codes, or UPI PINs.

Payments are processed through supported third-party payment service providers.

3. How We Use Your Information

We may use your information to:

• Process and confirm purchases.
• Deliver purchased digital books and downloadable files.
• Provide access to your account and download history.
• Send order confirmations and transaction updates.
• Respond to customer support requests.
• Prevent fraud and unauthorized transactions.
• Maintain website security.
• Comply with applicable legal obligations.
• Send promotional communications where permitted by law and your preferences.

4. Payment Security

Payments on eKitab may be processed through authorized third-party payment gateways.

Your payment information is handled according to the security and privacy practices of the relevant payment provider.

We do not ask customers to disclose their UPI PIN, OTP, or CVV through email, WhatsApp, or customer support messages.

5. Cookies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality.
• Remember account sessions.
• Improve website performance.
• Understand website usage.
• Support website security.

Where required by applicable law, we will request consent for non-essential cookies.

You may manage cookies through your browser settings.

6. Sharing of Information

We do not sell customers’ personal information.

We may share necessary information with trusted service providers, including:

• Payment processing companies
• Website hosting providers
• Email and communication service providers
• Technical support and security service providers
• Government authorities where legally required

Service providers may process information only for legitimate purposes associated with providing our services, subject to applicable contractual and legal requirements.

7. Data Storage and Security

We use reasonable technical and organizational security measures to protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary for business operations, customer support, security, accounting, and applicable legal requirements.

9. Your Privacy Rights

Subject to applicable Indian data protection laws, you may request:

• Access to information about your personal data.
• Correction of inaccurate personal information.
• Erasure of eligible personal information.
• Withdrawal of consent where processing is based on consent.
• Information about available grievance redressal procedures.

Certain information may need to be retained to comply with legal obligations.

For privacy-related requests, contact:

Email: [Your Business Email]

10. Children’s Privacy

Our services are not intended for children to independently provide personal information without appropriate parental or guardian involvement.

We will follow applicable legal requirements regarding children’s personal data.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or applicable laws.

The latest version will be published on this page with an updated effective date.

13. Contact Information

Business Name: [Legal Business Name]
Brand Name: eKitab
Business Address: [Full Business Address]
Email: [Your Business Email]
Grievance Contact: [Name or Designation and Contact Details]

For privacy questions, please contact us using the information above.